Frequently asked questions

Corona test for travellers

For who do we provide COVID-19 PCR testing?

There are many coutries that require a negative PCR test and a PCR certificate before entering the country or a transit. At our Coronalab we provide COVID-19 PCR tests for travellers.

This goes beyond the Dutch Policy regarding COVID-19 testing since this is focused on testing people with COVID-19 symptoms. If you have symptoms, you need to contact the GGD to get tested. 

How can I make an appointment?

Please schedule your appointment via our reservation system at Coronalab.eu in Amsterdam. Please follow the links to schedule an appointment at one of our partner locations in the Netherlands. These are located in Schiphol, Utrecht, Eindhoven Airport, Den Bosch, Rotterdam, The Hague and Venray.

What are your opening hours?

We test between 9-12 am on all days (except Sunday). You will have the results and the PCR certificate on the same day.

What are the costs of the PCR test?

The PCR test cost 149.95 euro. 

At which locations can be tested?

You can find an overview of our test locations here.

Do I get the result on the same day?

Yes, but only on our Coronalab location in Amsterdam you will receive the results around 10 p.m. on the same day

Please check the website of our partners to verify if they can deliver the result the same day. Otherwise the result will follow the day after.

How do I receive the results?

You receive the results through a secured e-mail message. This is done to comply with the GDPR requirements. Sometimes this email can be placed in the “spambox” so please check the spam and junk folders. 

In this email you see a ‘blue button’. Please click on this button. You receive a second email with a code. This can be used to open the results. Please print the results and carry them with your during your trip.

Do I have to bring my passport or ID card?

Yes. We use your passport / ID number on the result and we must verify these travel documents. 

Please not that a driving license is not a travel document.

How can I pay for the PCR test?

You can pay by card or PIN. 

It is also possible to pay with cash if an electronic payment is not possible.

How long is my PCR certificate valid?

This differs per country.

Internationally we see that the COVID-19 PCR test with the statement is often valid between 48 hours and 7 days. Countries have different requirements with regard to the validity of a PCR test. Always check the specific requirement for your destination. Doing so, you avoid arriving with an expired PCR certificate.

How are the corona tests done?

PCR test
We take the test with a throat swab. We do not do a nasal swab or gargle test. The gargle test is recently no longer accepted by Curacao.

Serology test
We use a blood test to show if you’ve had Corona. We do this with a few drops of blood. In the laboratory, we examine whether you have produced IgG antibodies against SARS-CoV-2. This way we can see if you have already had the virus.

What language are the results in?

You will receive the results in English.

Do you need to test the children.

Yes. Also children need to undergo the PCR test. However, there are many differences between countries regarding the age of PCR testing for children. We recommend that you check this carefully.

Our doctors and nurses are experienced with testing (young) children and will take time to explain the procedure. 

In addition, we offer families with children under the age of 18 a 25% discount per child.

What are the costs and how can I pay?

The costs depend on the test you need. The current prices can be found in our planning tool.

You can pay with PIN in the clinic. You can easily pay online with iDEAL and PayPal.

The results

Will I receive a certificate with the result?

Yes, Coronalab offers a COVID-19 PCR test and PCR certificate especially for travelers. This includes a travel certificate. Appointments for this can be made in our online planning tool at Coronalab Amsterdam or at one of our other locations.

Home tests ordered online are not provided with a certificate.

 

Is your PCR certificate valid everywhere?

You are often asked for the PCR certificate from a lab that has been approved. We are a validated laboratory for COVID-19 PCR tests by the RIVM. We are allowed to perform these tests.

It may be that additional requirements are set. For example, China has made a selection of test locations. We always recommend that you look carefully at the travel advice provided by the Dutch government. Also, make sure you follow the information from your travel organization or airline. They will notify you of any specific requirements that may be set. We also advise you to take a good look at the travel information and the status of your travel destination.

The RIVM website provides a lot of information about COVID-19. You can also consult the website of the government of the country of destination. You can find current information about the situation per country on the websites of the government, the National Coordination Center for Travel Advice, IATA and those of your travel organization and / or airline. The ANWB also provides a lot of information.

If in doubt, please contact us.

What time is noted on your certificate?

The certificate will read 23:59. We cannot change this.

How do I receive the results?

You will receive the results by e-mail. We only call if the result is positive.

I can't open the result, what should I do?

For privacy reasons, the results will be sent to you in a secure email. With most email providers you will see a blue button with the text “Read message”. Clicking on this will open a new browser window. Then click on “log in with one-time passcode”. You will then receive a second email containing a code with which you can log in and view the results.

With providers such as Gmail, Hotmail, Office365, security is automatic. In this case, you only have to click on “read message” and the result will open immediately.

If it still doesn’t work, please send us an email. We are available for emergencies until 11:30 pm.

General

Is Coronalab approved by the Dutch CDC for corona PCR testing?

Yes, our laboratory is approved for COVID-19 PCR diagnostics and validated by the RIVM (Dutch CDC). Here you will find our certificate of competence. Furthermore, we are also mentioned in the guideline of the RIVM: https://lci.rivm.nl/covid-19/bijlage/aanvullend

Do I have to stay sober for the test?

No. You can eat and drink just anything. Taking a throat swab does cause some irritation in the throat for some people.

What is the Coronavirus?

The new coronavirus (SARS-CoV-2) causes the disease COVID-19. In the beginning the complaints often resemble a cold. The disease can cause severe pneumonia, which can sometimes kill people.

What are the symptoms of the coronavirus?

Most people experience a feeling of flu and have complaints such as cold, runny nose, sneezing, sore throat, mild cough, increase, fatigue, fever and / or chest tightness. SARS-CoV-2 is different from the known coronaviruses that occur in humans. A reduction in smell and taste is also common. More information can be found on the site of the RIVM.

Why can't I go to the Dutch GGD for tests?

In the Netherlands, the GGD only tests people who have complaints. People who travel often have no complaints and therefore cannot go to the GGD. In addition, the GGD does not issue a COVID-19 PCR certificate for a negative test, which is requested by many countries.

How reliable are the tests?

We believe it is important that our tests are not only accessible, but also as reliable as possible. That is why we only offer approved laboratory tests performed by expert personnel. Our laboratory is ISO certified. This means that we are regularly checked for quality.

We analyze the Corona-NOW test with a so-called PCR technique (gold standard). This is the same technique that the RIVM and GGD also use. Our laboratory is also a RIVM-validated laboratory for SARS-CoV-2 diagnostics.

The Corona-HAD test measures whether you have antibodies against the corona virus. We use CE-IVD certified tests and have validated them internally and externally. We use two ELISA tests with a sensitivity and specificity between 96-100% for our target group (see above “when can I test”). These correspond to the criteria set by experts for antibody tests for this application.

If the test is “positive”, we will do another independent test to make sure that you really have antibodies. This may cause the rash to take longer.

Will I be reimbursed for the test from the health insurance company?

Unfortunately, the health insurance company does not currently reimburse corona tests.

The tests

Who is the PCR test for?

A number of countries have a mandatory PCR test as part of the travel restrictions. You can contact us for a PCR test and a COVID-19 PCR statement. This is provided by our ISO certified and RIVM validated laboratory. The PCR statement is always signed by a doctor. With this you can travel.

Why should I take a serological test?

 

Not everyone in the Netherlands is tested. Many people who have recently had complaints (at least 14 days after the last symptoms) would like to know whether they have had the corona virus. This information can provide more peace and security. In addition, we believe that a corona test should be accessible to everyone.

As yet it is not 100% clear whether people who have had SARS-CoV-2 are also immune. We therefore simply advise people to adhere to the applicable measures of the RIVM.

Am I immune if my Corona-HAD test is positive?

As yet it is not 100% clear whether people who have had SARS-CoV-2 are also immune. We therefore simply advise people to adhere to the applicable measures of the RIVM.

Are you using a self-test?

No.

Self-testing means that you can do the test YOURSELF at home and also get a result AT HOME (eg a pregnancy test is a self-test). In this case, no laboratory or doctor is involved. The tests are as yet unreliable and not suitable for home use. The IGJ therefore prohibits self-tests that do not have CE certification in the Netherlands.

The Corona-Gehad test is a laboratory test because the test and analysis takes place in our laboratory. You collect some bodily material yourself (a few drops of blood or a throat swab) and send it to our laboratory for analysis. Our laboratory is ISO certified and expert employees carry out the test. The medical microbiologist checks the results and shares them with you via a secure portal. The advantage is that you only have to take the test back in the mail. Very handy in these times!

Are you using quick-tests

No.

For the time being, quick-tests are insufficiently reliable for our target group. This has also been confirmed after an advice from the OMT based on research into 16 rapid tests (see letter to parliament) and a recent advice from the RIVM (dated 12-05-2020).

We do expect good rapid tests to be launched on the market in the future.

Are you using the gargle test?

No, we use the throat swab. The gargle test is insufficiently reliable and is not accepted by all countries.

Privacy

Is my result anonymous?

The results of the Corona-HAD test that you order online are completely anonymous. We don’t know who we are testing. You are the only one with that code, so keep the code card safe!

For the PCR test for travelers, we need personal data for both the test and the creation of the PCR certificate. We act in accordance with the GDPR and results are sent via secure e-mail.

What happens with my data?

We need a number of data to be able to perform our services. For example, we need your contact details and postal address to send the test to you and to process the payment. Your data will be deleted 6 weeks after your order.

The results are completely anonymous. Your test comes with a unique anonymous code. We don’t know who we are testing. You’re the only one with that code.

Will my data be shared with RIVM?

If a traveler is tested positive for COVID-19, we are legally obliged to report this to the regional GGD and the RIVM.

If you have purchased the serological test (Corona-HAD), we NEVER share data with third parties without explicit permission. In contrast to a positive PCR test, we are not legally obliged to report a positive result to the GGD and / or RIVM for the serological test.

In the context of scientific research into, for example, building up group immunity, we also want to contribute to eliminating COVID-19. In the results portal you will also find a questionnaire with a number of questions about the complaints and symptoms you have or have had. We want to share these insights with RIVM so that we can contribute to keeping the corona virus under control in the Netherlands.

Participation in this survey is completely voluntary! We use this data completely anonymous and therefore cannot be traced back to your personal data.

Home test

Which tests can I order for at home?

The blood test or serological test that determines whether you have had Corona can be ordered at home. You can find the test here.

PCR tests for travel are administered by a doctor and cannot be ordered at home.

Why should I buy a home test?

We offer a self-sampling test. So it is not a home test.

Due to government measures, it is easier and safer to collect the material at home. The test and analysis takes place in the laboratory.

Tests that give the results at home are as yet unreliable and prohibited. The test and analysis takes place in our laboratory. Our laboratory is ISO certified and expert employees carry out the test. The medical microbiologist checks the results and shares them with you via a secure portal. The advantage is that you only have to take the test back in the mail. Very handy in these times!

When will my order be shipped?

If you have placed your order before 10:30 PM, your package will be shipped the same day. With your order you will receive a track & trace code with which you can follow the package exactly.

Our partner DHL says it is very busy. At the moment we also experience some delays in the postal system. It may therefore take a little longer before you receive the test. We try to ship everything as soon as possible. If you have any questions, please contact us.

Can I return the test?

If the products do not meet your expectations, you can return them within 7 working days, if unused and in original packaging. All return shipments must be made known to us in writing in advance. This is allowed by e-mail. You must state your full name and invoice number. Please note: the account number you provide for the refund must be the same as the account number from which you made the payment to Coronalab.eu. This is to prevent possible fraud with refunds.

Steps to return:

  1. Send an email to info@coronalab.eu and state what you want to return and your order number.
  2. You will receive a return form by email.
  3. Fill in the return form, print it out and send it with the return shipment.
  4. Pay attention! You are responsible for ensuring that the item arrives intact, unused and in its original packaging.
When will I get the results?

We strive to give everyone a result within 2 working days of receipt at our laboratory, but we depend on, among other things, the speed of PostNL. Also take into account any delay that PostNL has due to the situation and the applicable restrictions.

Once your test has been received at our laboratory, the progress can be followed on our website with your unique code.