General Terms and Conditions

General terms and conditions of testing in the clinic

General terms and conditions for tests ordered online

Summary of General Terms and Conditions

24 hours cancellation policy

Even before the customer is tested, we incur expenses for the appointment, such as purchasing materials, scheduling doctors and other personnel, etc. For this reason, we have a strict 24-hour cancellation policy in place: this means that if a customer cancels 24 hours (or earlier) in advance, the full amount will be refunded. If a customer cancels the appointment within the 24-hour period, there will be no refund. This also applies to bookings made and cancelled within 24 hours before the time of the appointment; if you book an appointment that will take place within 24 hours, you automatically and tacitly waive the right to a refund. It will then only be possible to reschedule, with a maximum of two reschedules. Please note: if the time of the appointment has already passed, it is no longer possible to reschedule the appointment.

If you cancel before 24 hours before the appointment, your payment will be refunded within ten working days. We can only transfer the refund to the same bank account number from which the payment was made.

Information required for certificate

Every week, we help many satisfied customers obtain a travel certificate that allows them to travel worldwide. We try to take into account as much as possible the requirements that individual countries set for travel certificates. However, due to the ever-changing rules that each country sets on these certificates, it is impossible for us to take responsibility for this; these rules can change by the day, and it is up to the customer to deal with this, for example by enquiring at the relevant embassy or Ministry of Foreign Affairs. Statements made by our staff, as well as on our website, concerning entry restrictions, permitted types of tests and validity of certificates, are to be regarded as non-binding advice and are in no way authoritative. No rights can therefore be derived from them.

Deadline for submitting certificate

We try to live up to our “tested in the morning, result the same day” working method at all times. However, there are situations in which this is impossible: PCR or serological tests are analysed by people and it may unexpectedly take longer to generate a result. Although we will make every effort to deliver within the timeframe we have set, in some cases a result may not be delivered within the timeframe we have set. The responsibility for the timely scheduling of a test, factoring in a 24-hour delay in scheduling a test, lies entirely with the customer. We are in no way liable for missing a flight or a (work-related) appointment.

Factors that can influence a result

A PCR test is the most reliable way of determining whether the subject is infected with the corona virus. However, there are also factors that can prevent a result: for example, smoking, eating or drinking just before the sample is taken, as well as using mouthwash and consuming alcoholic beverages. These are factors that are known to us, but this does not exclude others. If there is an inconclusive result, we will re-test the sample and make every effort to generate a result. If this is not possible, we will ask the customer to make a new appointment; we are not liable for the consequences of the above situations.

Providing correct information

We ask our customers to make an appointment online in order to provide the correct personal details and to minimise any delay in submitting the certificate to the relevant authorities. You can change the data entered after making your appointment using the link you will receive via e-mail. If any information needs to be added during registration at the clinic, a € 15 administration fee will be charged. We are not liable in any way for any incorrect information on the certificate, and therefore ask you to check all the information on the certificate. The responsibility for providing the correct personal details lies entirely with the customer.

Use of certificate

The travel certificate received is only intended for travel abroad and is not suitable for other purposes. Coronalab.eu is currently not connected to the CoronaCheck app. It is therefore not possible to link your results to this app, or to similar apps in other countries. It is therefore not possible, for example, to go to events or restaurants (abroad) with our travel certificate. To travel abroad, our travel certificate is always adequate – but always check the requirements of the destination country.

Testing at the clinic

General conditions for services (the purchase of the administration of a test; PCR, Serology IgG and IgM, rapid tests or a combination of the above)

1.1 These General Conditions apply to the offer of the administration of tests in coronalab.eu clinics or in a designated location provided by coronalab.eu for the detection of COVID-19. This applies to PCR, serology (IgG and IgM), rapid tests or a combination of the above.
1.2 In addition to the General Terms and Conditions, Additional Terms and Conditions may apply to certain services and/or products. These only apply if they have been expressly agreed. If there are differences between the General Terms and Conditions and the Additional Terms and Conditions, the provisions of the Additional Terms and Conditions take precedence over the General Terms and Conditions, unless otherwise stipulated.
1.3 Deviations from the General Terms and Conditions are only possible if agreed in writing. In that case, the other provisions of the General Terms and Conditions will remain in full force.
1.4 Any General Terms and Conditions of the customer are not applicable unless expressly agreed in writing by Microbe&Lab BV.
1.5 “Customer” will mean: every visitor to the internet site and every natural or legal person who has entered into or will enter into a contract/purchase of any kind with Microbe&Lab BV.
1.6 Coronalab.eu is a trade name of Microbe&Lab BV.
1.7 By using the internet site coronathuistest.eu and/or placing an order the customer accepts the General Terms and Conditions.
1.8 Coronalab.eu is authorised to engage third parties in the performance of an agreement with the customer.

Article 2. Offers and formation of agreements

2.1 Offers or quotations will be regarded as an invitation to customers to make a purchase. Microbe&Lab BV will not be bound in any way unless this has been clearly stated in writing. If the customer wishes to make use of the invitation to purchase, this will only result in an agreement if the other provisions of Article 2 are fulfilled.
2.2 Offers are valid as long as stocks last and/or the capacity in the laboratory is adequate. Coronalab.eu reserves the right to change or withdraw an offer as a result of force majeure situations.
2.3 A offer issued to a named person has a validity period of three (3) weeks, unless a different period is stated in the offer.
2.4 A purchase by the customer as referred to in Article 2.1 will be deemed to have been made in one of the following circumstances:

- - the customer has indicated exactly which service he wants to receive;
  - if Microbe&Lab BV has made an offer to a specific customer, this must be confirmed by the customer and received back by Microbe&Lab BV;
  - the customer has entered the data on the appropriate screen of the internet site and the completed order form has been sent electronically to Microbe&Lab BV and received by Microbe&Lab BV. Payment of the full amount has also been completed electronically.
2.5 An agreement is formed when an order confirmation is sent by email to the email address provided by the customer. This agreement can be revoked by Microbe&Lab BV if the customer does not comply with the General Terms and Conditions or has failed to do so in the past. In that case Microbe&Lab BV will inform the customer after booking a service, which Microbe&Lab may do until the time when the service is rendered.
2.6 The customer and Microbe&Lab BV explicitly agree that by using electronic communication forms a valid agreement is formed when the conditions in Articles 2.4 and 2.5 are fulfilled. In particular, the absence of a signature does not detract from the binding […] Microbe&Lab BV, to the extent permitted by law, hereby apply as a presumption of evidence.
2.7 If the customer wishes to terminate the contract early, costs may be charged. The customer may cancel free of charge up to 24 hours before the appointment by means of electronic communication (info@coronalab.eu). If the appointment is cancelled after 24 hours before the appointment, no payments will be refunded. The costs incurred for the service will then be borne by the customer in full. The time (UTC +1) of cancellation will be determined by the written request for cancellation sent to info@coronalab.eu. This decision is made to ensure a balance between availability and capacity and is entirely at the expense of the customer.
2.8 Rescheduling an appointment to a later or earlier time is possible at all times, taking into account the capacity of coronalab.eu. There are no costs involved. An appointment can be moved up to two (2) times free of charge, to a maximum of 6 months later.

Article 3. Prices

3.1 All prices are denominated in Euros, in accordance with the relevant legal requirements, and include VAT and in some cases shipping costs if the product fits through the letterbox. For shipments to countries outside the Netherlands, there is a surcharge on the shipping costs for articles that are stated on the Microbe&Lab BV website as being free of charge.
3.2 Special offers are only valid as long as Microbe&Lab displays the offer visibly on the coronalab.eu website or affiliated channels such as social media.
3.3 The customer will pay the price quoted by Microbe&Lab BV in its confirmation in accordance with Article 2.5 of the General Terms and Conditions. Obvious errors in the price quote may be corrected by Microbe&Lab BV even after the agreement has been concluded.
3.4 If the prices for the offered products and services increase in the period between the order and its execution, the customer may cancel the order or terminate the agreement within ten days after notification of the price increase by Microbe&Lab BV.

Article 4. Payment

4.1 Orders via the internet site can be paid for in the following ways:

Pre-purchased booking codes

- - PayPal
  - Ideal
  - Credit card
4.2 All (extra)judicial costs of any kind incurred by Microbe&Lab BV as a result of the customer’s failure to fulfil the (payment) obligations will be borne by the customer.
4.3 In case of late payment, Microbe&Lab BV is entitled to terminate the agreement immediately or to suspend (further) delivery until the customer has fulfilled his payment obligations in full.

Article 5. Right of purchase

5.1 After ordering, confirmation will be sent within 24 hours via email to the customer, stating price, service (with date of appointment) and appointment number.
5.2 Upon entering into the agreement, the customer is entitled to enjoy the purchased service at the agreed time and location. Microbe&Lab reserves the right to change this time with due observance of its obligation to provide a result within the agreed period.
5.3 Microbe&Lab cannot be held responsible for an inconclusive result. If the person to be tested has consumed alcohol, cigarettes, chewing gum, mouthwash or other influential substances immediately before a test is taken, the result of the test cannot be displayed unambiguously. If the result is ambiguous, the customer will be tested again free of charge, at an agreed time to be determined by Microbe&Lab, taking into account the wishes of the customer. Microbe&Lab cannot be held liable for any damage that may be suffered as a result of an inconclusive result.
5.4 Microbe&lab is not responsible for the rules concerning entry into countries. The rules for validity of certificates may be obtained from the relevant embassy. The customer must take unforeseen circumstances into account (as stated in Article 5.3).

Article 6. Right of retention

6.1 Microbe&Lab BV has a right of retention on any goods, services and documents in its possession in connection with an agreement between Microbe&Lab BV and any party requesting surrender thereof.
6.2 Microbe&Lab BV may exercise against the sender/client or the recipient/addressee the right of retention on goods and services, money and documents for what is or will be due to it in connection with the sale of the goods or services.
6.3 It may also exercise this right for what is attached to the goods by way of cash on delivery.
6.4 Microbe&Lab BV may also exercise the right of retention granted in Paragraphs 2 and 3 for what is still owed to it by the distributor/re-seller/sender/client in connection with previous agreements.
6.5 As long as the goods have not arrived at their destination, Microbe&Lab BV will be entitled to demand that the sender/client provide security for the freight and all claims which it has or will have against the sender/client, and it will be entitled to postpone the departure of the shipment or to suspend any shipment once started, as long as its claim to provide security has not been met.
6.6 Microbe&Lab BV will never be liable for any damage resulting from a postponement or suspension as referred to above.

Article 7. Cancellation, returns and exchanges

7.1 If the customer wishes to terminate the agreement entered into early, costs may be involved. The customer may cancel free of charge up to 24 hours before the appointment by means of electronic communication (info@coronalab.eu). If the appointment is cancelled within 24 hours of the time of the appointment, no payments will be refunded. The payments made for the service will then be entirely at the customer’s expense. The time (UTC +1) of cancellation will be determined by the written request for cancellation (info@coronalab.eu). This decision is made to ensure a balance between availability and capacity and is entirely at the expense of the customer. This also applies to bookings made and cancelled within 24 hours before the time of the appointment; if you book an appointment that will take place within 24 hours, you automatically and tacitly waive the right to a refund. This also applies to reservations made and cancelled within 24 hours before the time of the appointment; if you book an appointment that is to take place within 24 hours, you automatically and tacitly waive the right to a refund.
7.2 Rescheduling an appointment to a later or earlier time is possible at all times, taking into account coronalab.eu’s capacity. No costs will be charged. This request can be made electronically via info@coronalab.eu. An appointment can be moved up to two (2) times free of charge, to a maximum of 6 months later.
7.3 A service cannot be cancelled or rescheduled after registration in a clinic and/or taking a sample.
7.4 Refunds in the case of returns, of both the purchase price and the costs of returning the goods, will take place within ten working days of receipt of the cancellation request.
7.5 Cancellations are only possible on presentation of the original invoice. In addition, the appointment must have been made via our online booking module. Appointments that are not visible here cannot be cancelled and are non-refundable.

Article 8. Warranty and liability

8.1 Microbe&Lab BV will never be obliged to pay damages of any kind to the customer or others, unless there is intent or gross negligence on the part of Microbe&Lab BV. Microbe&Lab BV will never be liable for consequential or trading loss, indirect loss, loss of profit or loss of turnover.
8.2 Microbe&Lab is not responsible for the rules regarding entry and possible changes thereof between the booking of an appointment and the use of the service. The customer must inform himself of these changes and report them in good time, but earlier than at the registration desk.
8.3 If Microbe&Lab BV is also obliged to compensate any damage, the compensation will never exceed an amount equal to the invoice value of the product or service that caused the damage.
8.4 Microbe&Lab will not be liable for any injury or damage otherwise arising during/at the time of using the service. It is the customer’s responsibility to inform the doctor about any (medical) conditions that may influence the administration of the test.
8.5 The customer is obliged to indemnify Microbe&Lab BV against any claims made by third parties against Microbe&Lab BV in connection with the performance of the agreement, in so far as the law does not prevent the relevant loss and costs from being borne by the customer.
8.6 Microbe&Lab BV may include links to other internet sites on its internet site that may be interesting or informative for the visitor. Such links are for information purposes only. Microbe&Lab BV is not responsible for the content of any site to which it refers or the use that may be made of it.

Article 9. Force majeure

9.1 In case of force majeure Microbe&Lab BV will not be obliged to fulfil its obligations towards the customer. The obligation will be suspended for the duration of the force majeure.
9.2 Force majeure is understood to mean any circumstance beyond its control as a result of which the fulfilment of its obligations towards the customer is wholly or partially impeded. These circumstances include strikes, fires, operational failures, energy failures, non-delivery or late delivery by suppliers or other third parties and the absence of any government issued license. Force majeure also includes: disruptions in a (telecommunications) network or connection or communication systems used and/or the unavailability of the internet site at any time.

Article 10. Intellectual property

10.1 The customer explicitly acknowledges that all intellectual property rights of displayed information, communications or other statements regarding the products and/or regarding the internet site are vested in Microbe&Lab BV, its suppliers or other entitled parties.
10.2 Intellectual property rights are understood to mean: patent, copyright, trademark, drawing and model rights and/or other (intellectual property) rights, including technical and/or commercial know-how, methods and concepts, whether patentable or not.
10.3 The customer is prohibited from making use id, including making changes to, the intellectual property rights as described in this article, such as reproduction, without the express prior written consent of Microbe&Lab BV, its suppliers or other entitled parties, unless purely for private use in relation to the product itself.
Third parties are not allowed to falsify and/or misuse certificates (in the name of Microbe&Lab).

Article 11. Personal data

11.1 Microbe&Lab BV will process the customer’s data exclusively in accordance with its privacy policy. The data will only be used for the formation of an agreement.
11.2 The customer can inspect and modify the data provided to Microbe&Lab BV until the time of taking the test.
11.3 Microbe&Lab BV will store all personal data for 28 days. After this period results will be stored anonymously. This means that only a sample code is matched to a result and no further personal data are known. The personal data for positive test results is stored for 1 year (365 days).
11.4 Microbe&Lab BV complies with the applicable privacy regulations and legislation.
11.5 Microbe&Lab BV reserves the right to use the collected material anonymously for research purposes. Objections to this can be made to our customer service info@coronalab.eu, stating your appointment number.
11.6 Microbe&Lab will not share certificates with third parties, unless this has been expressly agreed. The email address given when booking an appointment is considered personal. If this e-mail address is not the e-mail address of the person to be tested, this must be agreed upon in advance in writing.
11.7 Microbe&Lab will share personal data with the appropriate authorities in as much as this is covered by the legal obligations Microbe&Lab has to comply with. These bodies include the GGD.

Article 12. Applicable law and competent court

12.1 All offers and agreements will be exclusively governed by Dutch law.
12.2 The applicability of the Vienna Sales Convention is expressly excluded.
12.3 All disputes relating to or arising from offers made by Microbe&Lab BV or agreements entered into with Microbe&Lab BV will be submitted to the competent court in Amsterdam, unless the law expressly designates a different court as being competent.

Article 13. Miscellaneous

13.1 Please send all correspondence concerning an agreement or these General Terms and Conditions to Microbe&Lab BV, or to the email address as indicated on the internet site (via contact).
13.2 Microbe&Lab BV is not liable, in the broadest sense, for any consequences and/or effects resulting from information obtained through the Microbe&Lab website and/or helpdesk.
13.3 No rights may be derived from information obtained through contact with the customer service.
13.4 Microbe&Lab BV Chamber of Commerce 70546932 in Amsterdam, The Netherlands. Microbe&Lab BV reserves the right to amend or supplement the General Terms and Conditions from time to time. Use of this website means that you accept our General Terms and Conditions.
13.5 When booking an appointment, we ask you to check the details carefully and give your approval. If your data is not correct, the certificate will contain incorrect information. Microbe&Lab BV is not liable for these inaccuracies.
13.6 Microbe&Lab BV is authorised to charge customers an additional sum of EUR 15 (per certificate) for changing data if it has not been correctly communicated at registration and needs to be corrected at the registration desk.
13.7 It is not permitted to record and distribute video and/or visual material in the clinics or in the immediate vicinity of the clinics. This is only permitted after written permission from Microbe&Lab BV.
13.8 It is not permitted to record video and/or visual material of customers and/or employees of Microbe&Lab BV without prior written permission.

Article 14. Copyrights

14.1 The content and images of the https://coronalab.eu website are the sole property of https://coronalab.eu under Dutch law. Copying, reproduction or publication of any part of the website is not permitted unless written permission has been granted.
14.2 Material on the website is the sole property of https://coronalab.eu. Third parties may not download material for commercial purposes. It is not permitted to download material from the website in order to subsequently claim copyright of the material.
14.3 https://coronalab.eu accepts no liability for any damage that may arise from any use of the information on this website. Any use you make of the information on this website is therefore entirely at your own risk.
14.4 The information on this website does not in any way contain medical advice or instructions for making a diagnosis or starting or supervising any medical treatment. If you have any questions about a particular diagnosis or treatment, you should always consult a doctor or other qualified professional.

Online orders

Article 1. Applicability

1.1 These General Terms and Conditions apply to the offer of home sampling systems for the detection of COVID-19. This applies to both tests (Corona NU and Corona GEHAD) on the https://coronalab.eu website, and to all agreements entered into with Microbe&Lab BV.
1.2 In addition to the General Terms and Conditions, Additional Terms and Conditions may apply to certain services and/or products. These only apply if they have been expressly agreed. If there are differences between the General Terms and Conditions and the Additional Terms and Conditions, the provisions of the Additional Terms and Conditions take precedence over the General Terms and Conditions, unless otherwise stipulated.
1.3 Deviation from the General Terms and Conditions is only possible if agreed in writing. In this case, the other provisions of the General Terms and Conditions will remain in full force.
1.4 Any General Terms and Conditions of the customer are not applicable unless expressly agreed in writing by Microbe&Lab BV.
1.5 “Customer” will mean: every visitor to the internet site and every natural or legal person who has entered into or will enter into a contract/purchase of any kind with Microbe&Lab BV.
1.6 Coronalab.eu is a trade name of Microbe&Lab BV.
1.7 By using the internet site coronathuistest.eu and/or placing an order the customer accepts the General Terms and Conditions.
1.8 Coronalab.eu is authorised to involve third parties in the performance of an agreement with the customer.